The Role of Business Capabilities in Supporting Organization Agility and Performance During the COVID-19 Pandemic: An Empirical Study in Indonesia

This study aims to analyze the important role of business analytics capability, information quality, and innovation capability in influencing organization agility and organization performance during the Covid-19 pandemic. Data was collected from 76 companies from various sectors in Indonesia. Structural Equation Model-Partial Least Square (SEM-PLS) analysis was conducted to analyze the relationship between variables and test a series of hypotheses. Importance-Performance Matrix Analysis (IPMA), a useful analysis approach in PLS-SEM, is used, which extends the results of the estimated path coefficient (importance) by adding a dimension that considers the average values of the latent variable scores (performance). The IPMA approach examines not only the performance of an item but also the importance of that item. The results show that business analytics capability has a significant effect on information quality and innovation capability which then affects organization agility. Organizational performance is influenced by organizational agility. IPMA results show that organizational agility has the highest level of impact on organizational performance. This study will assist companies in planning business analytics, improving information quality, increasing innovation capability, and ultimately increasing agility and performance during the Covid-19 pandemic. This study will add to existing knowledge about previous literature, especially in the Covid-19 pandemic situation.

Observational learning and word of mouth against consumer online purchase decision during the pandemic COVID-19

Word of mouth (WOM) and observational learning (OL), as two types of social interaction, have been generally discussed by researchers. And both have a significant impact on consumer purchasing decisions. Online shopping has also begun in Indonesia, but consumers are not accustomed to shopping online often. During the 19th Pandemic many consumers did online shopping from various online websites. This study aims to examine the effect of Online Social Interaction: Observational Learning and Word of Mouth Against Consumer Online Purchase Decision during the pandemic covid 19. Researched as many as 250 respondents using online samples, using the convenience method. The results are expected to be able to test the proposed hypothesis about the interrelationships between variables. The results of testing using e views found that word of mouth has a significant effect on online purchase decisions, observational learning has a significant effect on online purchase decisions, there is an influence of word of mouth and observational learning on online purchase decisions simultaneously. The word of mouth is a factor that influences online purchase decisions with positive word of mouth, which will increase consumer online purchase decisions. Observational learning is a factor in making a purchase decision.